Each day there are two urgent care surgeries, one in the morning and one in the afternoon. Appointments for these surgeries can only be booked on the day.
Additionally, unless a doctor is away on leave, there are also routine surgeries, in the morning and in the afternoon. Appointments for these surgeries can be booked up to 10 weeks in advance.
The urgent care surgery provides medical cover to patients who find that their symptoms have become so severe that they need to see a Doctor/Nurse Practitioner straight away. These appointments are intended for urgent care and therefore repeat prescriptions and/or sick certificates are not dealt with in the urgent care appointment as these can be arranged administratively.
The surgery staff will do everything possible to keep to your appointment time, but occasionally there will be delays beyond our control. We will endeavour to keep you informed of any hold-ups.
Appointments can be made by telephoning 01304 225559, via Online Services.
All appointments have continued throughout the Pandemic, the majority of our appointments were offered via telephone but we also continued, where needed, to see patients face to face safely.
Please let the receptionist know if your appointment requires the GP to see you face to face.
We ask when attending the surgery please where a mask, do not attend the surgery if you have symptoms of COVID 19.
We currently have limited space in our waiting room due to social distancing, please be aware you may have to wait outside if there are no avialble seats.
Thank you for your continued support.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments. If you do not wish to use this service please follow the instructions on the text message.
Please remember to update your contact details with us when you change address, telephone numbers and email address.