Noticeboard

You can now contact the GP surgery via E Consult which you will find on the front page. This is an alternative way of contacting your doctor for health advice.

***Please note with immediate effect our doors will be closed, however our phones are open. Please only come to the surgery if you have pre booked appointment. Please contact us via the phone or online services.***

If you or a member of your family have cold or flu like symptoms, a persistent cough or high temperature please self isolate for 14 days. If you are not better after 7 days or feel you are getting worse, call 111 who will provide you with further care.

 NHS 111 will be experiencing very high call volumes. For advice information please follow the link below:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

https://111.nhs.uk/service/covid-19

       If you use Patient Service Online please contact us to re-register for this service.

Do you think the practice could do better? Do you want to share your ideas and opinions? Please feel welcome to join our Patient Participation Group. Please call 01304 225559 and ask for Danielle.

We offer Online Access to our patients for booking appointments, ordering prescriptions and for viewing parts of your own medical records, using Patient Online Services. To register for this facility you will need to fill out an Online Services Request Form, available from Reception at the Surgery.

Do you look after a member of your family or a friend? Please let us know if you are a carer.

We are not currently accepting new patients. 

Practice Values

A Message From Catherine Hanson, The Practice Manager.

The team here at St James all work towards this set of values. We use it as the backbone of every encounter at the surgery and we strive for our practice to be a caring practice that caters for the needs of all our service users.

I asked the team at St James to come up with ideas for a practice motto. There were many good suggestions, however we all voted and decided that this motto thought up by our Medical Secretary Sarah, sums up our practice ethos perfectly:

St James Surgery: Our Patients, Our Priority.

Our Practice Values Are:

    • Caring, respectful, everyone matters
    • Improving and developing
    • Working together
    • Quality, efficient and safe practice
    • Fairness, equality, choice

Caring, respectful, everyone matters

Our patients are our priority. We treat our patients with dignity and we work hard to accommodate people’s individual needs. We are a practice that cares; our doctors and staff ensure everyone who comes to our surgery experiences good care and a professional service.

Improving and developing

We review our practices and services, and regularly discuss as a team how to improve. We offer our staff training and encourage development. We also learn from patient feedback and adapt where necessary.

Working together

We work with many other health organisations, public agencies, charities and services to ensure our patients are given choice and support. We also have a great team who empower and help one another by sharing learning’s and experience.

Quality, efficient and safe practices

As a practice we review patient cases and hold regular meetings to discuss processes and procedures in our practice. We encourage ideas and innovation. We review policies and procedures regularly to ensure we are a safe practice. We provide regular training for all our staff.

Fairness, equality, choice

Everyone who comes into contact with our service is treated with respect, and equality. We offer choice to our patients.



 
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