Coronavirus Information

At St James' Surgery, we will be keeping you and our staff safe by limiting face to face contact.

We will provide most appointments over the phone but are able to see patients face to face if neccessary.

 

Please note with immediate effect our doors will be closed, however our phones are open. Please only come to the surgery if you have pre booked appointment. Please contact us via the phone or online services.

If you or a member of your family have cold or flu like symptoms, a persistent cough or high temperature please self isolate for 14 days. If you are not better after 7 days or feel you are getting worse, call 111 who will provide you with further care.

 NHS 111 will be experiencing very high call volumes. For advice information please follow the link below:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

https://111.nhs.uk/service/covid-19

  • Covid-19 vaccine

    The vaccine is a critical part of beating the pandemic, protecting the most vulnerable and helping everyone return to more normal lives. The NHS in Kent and Medway is committed to ensuring there is a local vaccination service in each of the 42 Primary Care Network areas.

    NHS staff across Kent and Medway are working hard to set up vaccination services across all areas. This is a rolling programme which will take several months. Services in place are listed further down this page.

    We recognise people are keen to understand when new sites will open and when we will have full coverage.

    The logistics of confirming new sites is complex and plans can change at short notice. We are therefore only able to confirm locations once they have received vaccine and all the other equipment and supplies needed to start vaccinating.

    Decisions about when individual vaccination services are opening are a combination of a nationally set approach and local readiness against essential criteria.

    In January, more vaccination services will open, covering areas in Ashford, Canterbury, Dover, Folkestone, Medway, Sevenoaks, Tonbridge, Dartford, Gravesend, Swanley and Sittingbourne.

    Find out more

    For more information about the Covid-19 vaccination programme in Kent and Medway please visit www.kentandmedwayccg.nhs.uk/covid19vaccine

    For national information about the vaccine visit www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine

     

    Covid-19 vaccination information

    Covid-19 vaccinations for our patients will be delivered from Dover Health Centre by Channel Health Alliance from 14 January 2021. Channel Health Alliance is a collaborative federation of 28 GP practices within South Kent Coast CCG.

    There will be home visits for housebound patients. We are inviting patients based on the national priority list. Please be patient and wait to be contacted about when the vaccine is available for you.

    You do not need to contact the surgery until you receive a letter, text or phone call about getting the Covid-19 vaccine.

    Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.

    ADDITIONAL INFO – RECOMMENDED...

    If you have questions about the vaccine please read the information below.

     

    Why is the vaccine not available from our own surgery?

    Across the country GPs are working in groups of practices to provide the Covid-19 vaccine. We understand the people would like to get the vaccine from their own practice but unfortunately this is not possible at this time. If this changes we will update this information.

    Should I come for a vaccine if I have symptoms of Covid-19?

    No. If you or someone in your immediate household has symptoms of the virus it is essential that you self-isolate and book a test. Your vaccine can be re-arranged after your self-isolation.

    If I’ve had Covid-19 do I need the vaccines?

    Yes, getting vaccinated is just as important for those who have already had Covid-19 as it is for those who haven’t.

    How soon after having Covid-19 can I have the vaccine?

    It is recommended that people wait 4 weeks after recovering from Covid-19 or from being tested positive but not experiencing symptoms. We will rearrange invitations if you are in this situation when first invited to have the vaccine.

    When will the second dose be given?

    From 30 December the national guidance changed and second doses will now be scheduled for 10-12 weeks after the first dose.

    Can I pay for the vaccines privately?

    No, all Covid-19 vaccines are being provided free by the NHS. If you see any offers to get the vaccine privately it will be a scam and you must not contact them.

    Find out more: For more information about the Covid-19 vaccination programme in Kent and Medway please visit www.kentandmedwayccg.nhs.uk/covid19vaccine

      

    Covid-19 vaccination information

    Covid-19 vaccinations for our patients are being provided by Total Health Excellence East in partnership with Channel Health Alliance from Dover Health Centre. There will be home visits for housebound patients and information will be released soon.

    This is for GP practices covered by three Primary Care Networks - Total Health Excellence East PCN, Dover Town PCN, and the Deal and Sandwich PCN. 

    This covers the following GP practices:

    · Aylesham Medical Practice

    · Balmoral Surgery, Walmer

    · Buckland Medical Practice, Dover

    · High Street Surgery, Dover

    · Lydden Surgery

    · Manor Road Surgery, Deal

    · Pencester Surgery, Dover

    · Peter Street Surgery, Dover

    · St James' Surgery, Dover

    · St Richard's Road Surgery, Deal

    · Sandwich Medical Practice

    · The Cedars Surgery, Walmer

    · White Cliffs Medical Centre, Dover

    All vaccinations for the above GP practices will be administered at the Dover Health Centre, Maison Dieu Road, Dover, CT16 1RH.  

    Vaccinations for Ash Surgery are being provided from Minster Surgery, Thanet. 

    The PCN was in one of the later waves of vaccine sites approved to start. Its first supplies were received on 14 January and vaccinations began on 15 January.

    To support catching up on priority groups all Sandwich residents in the over 80s category (approx. 900 people) are being contacted, from 21 January, to invite them to an additional vaccination service running from Margate next week.

    Vaccination from the Balmoral surgery in Deal will also be set up. The Dover based services will continue to also provide vaccinations for people in these areas.

    None of these locations offer a drop-in vaccination service. All vaccinations are arranged in advance through invitation based on the national priority groups. Please wait to be contacted for when you can get the vaccine.

    Please read the questions and answers below about our local vaccination service. Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.

    As of Friday 22nd January, we are currently inviting: 

    · Residents in a care home for older adults and their carers 

    · All those 80 years of age and over and frontline health and social care workers 

    This list will increase as the National groups are approved for vaccination, and our local vaccination supply is delivered.  We will update this webpage regularly.

    Our practice teams are contacting all eligible people by telephone to book an appointment at the clinic.  If we do not have a current contact telephone number we are sending a letter to the patient at their registered address and asking them to contact their practice.

    If I cannot attend an appointment what should I do?

    If you have received and accepted an invitation for a Covid-19 vaccine we would strongly encourage you to prioritise coming to the appointment. If for unavoidable reasons you cannot make it please contact your practice in the first instance to cancel the appointment so that we can invite someone else.  Due to the number of people requiring vaccinations, we may not be able to offer you with a new appointment straightaway after cancellation of a first appointment.

     Is there transport available for getting to the vaccine clinic?

    We would ask that anyone who does not have their own transport tries to arrange a lift with a friend or relative. If that is not possible please contact a local taxi service who may be able to help you.

     

    Vaccine Scam Alert

    We are aware that some people are receiving fraudulent calls and text messages offering the COVID-19 vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

    Please be alert to these scams.

    The vaccine is only available from the NHS and the NHS will contact you when it is your turn. The NHS will:

    · NEVER ask you to press a button on your keypad to confirm you want a vaccine.

    · NEVER ask for payment for the vaccine or for your bank details.

    If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Kent Police online or phone 101.

    NHS Information  You can also find more information about the vaccines on the NHS COVID-19 vaccinations webpage.  Public Health England has also published guidance.

     

     

     

     

     

     

     

 

Prescriptions

All prescriptions will be sent directly to your pharmacy. Prescription requests need to be ordered through our website or through online services, this is so that we limit our face to face contact and potential spread of the virus.

Online services

Did you know you can order your prescriptions, book appointments and view your medical records online?

You can register for these services by going to the online services tab.

Domestic Abuse

Domestic abuse helpline:

www.gov.uk/domestic-abuse